Why do Processes?

There is a growing contingent of business people who believe their quirky, off-the-cuff style can replace processes. Are they wrong? Well, they aren't wrong, processes are really not there for the individual to be creative! Or is that statement also wrong? Processes help organisations retain knowledge, they help standardise things, they help the organisation to be able to repeat something fairly consistently. So, if you have poor processes that are religiously followed your organisation will b...
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